Today was the launch of the new book Delivering Happiness A Path to Profits, Passion, and Purpose by Tony Hsieh the CEO of Zappos.com. I was lucky enough to receive an advance copy of this book to read and review. I have heard about the Zappos.com culture for years and seen Zappos.com on the Fortune list of Top 100 companies to work for so I was quite interested in learning more about how this company got started and has developed such a strong corporate culture.
I enjoyed all of the stories that the book contained. It was easy to make comparisons to my own experiences with online retailers. I love the simplicity of the Zappos brand promise: Zappos is about delivering happiness to the world. Zappos employees strive to deliver a WOW experience for their customers and this unmatched level of customer service has served as a competitive advantage and differentiation in the world of online retail. Another aspect of the book that I enjoyed were the short quotes and tweets such as "You can't stop the waves, but you can learn to surf," by Jon Kabat-Zinn and "Life isn't about finding yourself. Life is about creating yourself," by George Bernard Shaw. Overall, this book was a great read and much more light-hearted than traditional business books. The book gave me ideas to think about in how to make sure that I incorporate passion and purpose in my work.
You can purchase this book from Amazon.com but you could win a free copy by entering my giveaway! One winner will receive a free copy of the book. The giveaway will run through Friday, June 11th at midnight CST and the winner will be announced over the weekend. Good luck to all!!!
1) Leave a comment listing your best customer service experience.
2) Gain additional entries by posting on your blog, Facebook, or Twitter. (leave a comment for each)
*Full Disclosure: I received free advanced copies of the book, and these statements are my honest opinions of the book.